Beliefs and attitudes shape how consumers perceive brands and make decisions. Understanding these mechanisms helps influence behavior.

Beliefs and attitudes impact buying decisions. 

Beliefs

What we know

A belief is a descriptive knowledge about a product or brand, like ‘luxury’ for Nespresso.

Attitudes

How we feel

An attitude is a favorable or unfavorable predisposition toward a brand, shaped by experiences.

Explicit vs. Implicit Attitudes

Conscious vs. unconscious

Explicit attitudes are conscious, while implicit attitudes influence decisions without us realizing.

Dual Attitude Model

Contradictory attitudes

Consumers can hold conflicting explicit and implicit attitudes toward the same brand.

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